Terms of Use
Our personal data protection policy aims to establish a relationship of trust between you and our services, to provide you with a positive experience, with complete transparency.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To honor your trust, Salaheddine Katim, we primarily guarantee the respect of your personal data, as well as the confidentiality of our clients (hereinafter referred to as "Your data").
For complete transparency with you, and to guarantee you secure use of our website bonheurenfantine.com in all its available versions and related applications (hereinafter the "Site bonheurenfantine.com"), we provide information on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be stored for the time necessary for the defined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the site bonheurenfantine.com
To this end, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned Bonheur Enfantine hereby commits, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law concerning personal data protection, by providing you with information concerning the existence and modalities of the data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraphs 6 and 10). All information relating to possible transfers to a third country or recipients is also provided, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a client of bonheurenfantine.com, if you have placed an order on the site bonheurenfantine.com, a client of Bonheur Enfantine if you have created a client account but have not ordered any products or services, or if you have browsed the site bonheurenfantine.com as a visitor without having created a client account or placed an order.
- WHO ARE WE?
Bonheur Enfantine is an LTD , registered under number 2279575676, represented by Salaheddine Katim, as Chairman and CEO, with its registered office at 390 Rue de Normandie, Boucherville, J4B 7Z3 Quebec, Canada.
Salaheddine Katim publishes the Site bonheurenfantine.com and, as such, implements various processing of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the bonheurenfantine.com site using cookies, if you create a customer account on the bonheurenfantine.com site, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, e-mails).
Your personal data helps us streamline your navigation on the bonheurenfantine.com site, as well as offer you a more personalized experience. This allows us to process your orders optimally, provide installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Site bonheurenfantine.com
To allow you to browse the Bonheur Enfantine website, we process your data with your consent as the legal basis.
3.3. Processing of your orders
To process and manage your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (including through social networks), our after-sales and distance selling services, our marketing and commercial prospecting activities for the bonheurenfantine.com site, as well as for the management, deliveries, and transport of orders.
The execution of the contract between both parties (you and us) is the legal basis for processing this data.
The legal obligation of Bonheur Enfantine is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders eligible for installment payment and for certain customers, your data is processed to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your bank data.
3.4.1 Klarna
To offer you Klarna's payment options, we may transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the requirements and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
To share your reviews with our customers and visitors and to allow you to leave your review on the bonheurenfantine.com website, we use your data based on your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fight against fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of Bonheur Enfantine, as data controller, are the legal bases for this processing.
3.7. Advertising management operations for bonheurenfantine.com
The advertising management operations of Bonheur Enfantine are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files for the organization in charge of managing objections to telephone canvassing, solicitations, the implementation of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or Salaheddine Katim's legitimate interest.
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of bonheurenfantine.com
They are not sent to third parties, except in the situations specified below:
To process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or even the provision of guarantees or insurance.
For the implementation of installment payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.
Bonheur Enfantine's advertising agency is, in turn, managed, thanks to your data, by the agency's clients and advertisers.
- DATA RETENTION
The data collected by bonheurenfantine.com is kept only for the time and assistance necessary for the implementation and fulfillment of the operations cited in paragraph 3 of our personal data policy.
We retain certain data collected by bonheurenfantine.com for a certain period.
In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by bonheurenfantine.com's services). We do not perform intermediate archiving of this data (for data representing administrative interest for certain services, such as litigation, retention periods are set by applicable limitation rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's order use, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important clarification: to do this, you must dispute the accuracy of your personal data during the time necessary for us to verify their conformity. Or, in the event that you consider that our use of your personal data is unlawful and you request a restriction of their use rather than erasure. We no longer need to use your data for the purposes cited in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, bonheurenfantine.com will still be able to keep them in an intermediate archive format for the time necessary to comply with its legal, accounting, and tax obligations.
6.4. You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the case of prospecting by e-mail, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by navigating directly to the contact page of the bonheurenfantine.com website.
In the case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the bonheurenfantine.com website.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure, and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may contact bonheurenfantine.com to access the uses of this data and allow for the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of personal data processing.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing operations based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (accompanied by your email, name, first name, copy of your identity document, and postal address) to the data protection delegation of bonheurenfantine.com by email to contact@bonheurenfantine.com and/or by post to Bonheur Enfantine, 390 Rue de Normandie, Boucherville, J4B 7Z3 Quebec, Canada.
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you browse a website like bonheurenfantine.com, it may, depending on your choice, place a text file on your receiver (computer, phone, or tablet) via your browser.
This text file is called a COOKIE. This cookie then allows the website, like bonheurenfantine.com, during the prescribed validity or registration period of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on bonheurenfantine.com?
Different types of cookies can be categorized. Some are issued directly by bonheurenfantine.com and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by bonheurenfantine.com and its service providers
There are several categories of cookies that may be present on your device when you browse our website:
7.2.1.1. "Essential" Cookies
"Essential" cookies are necessary to access our site; for example, they are used to place an order.
Without them, you might experience navigation problems on the site and be unable to place an order.
"Essential" cookies also allow bonheurenfantine.com to track its activity.
They can be inserted on your device by bonheurenfantine.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, and thanks to them, we can better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements.
For this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and current interests, based on your recent browsing history on other sites.
This helps to avoid presenting you with advertising content that is not of interest to you. At the same time, bonheurenfantine.com prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by bonheurenfantine.com or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last navigation on the site, you were simultaneously connected or active on your device to your social network. We have no control over the uses they employ or the data they hold.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.).
They can therefore, with these cookies and during their prescribed validity period, propose advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the amounts due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you have and that you can adjust according to your preferences. Through this, you can then accept or not accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your internet browsing or on certain sites or services that require the use of these cookies (such as to place an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to store or have access to the cookies that are used for their functioning.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out an assessment of the level of compliance.
In this hypothesis, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection officer can, if you request it, give you more information about the data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. For this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we are compliant with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and implement the automation of customer identification and "4x payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, ordered services, or customer profile.
If the risk is assessed with these statistics as too great (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, allowing you to give your opinion and/or object to the automatic decision.
- POLICY UPDATE AND REVIEW
Our personal data policy will be updated as necessary to always be in line with the regulations applicable to the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022